Personal Injury Claims During COVID-19: Part 2—Delays

personal injury claim

How has COVID-19 affected personal injury insurance claims?

Poisson, Poisson & Bower, PLLC will provide a multi-part assessment on how COVID-19 has affected personal injury insurance claims based on our observations as personal injury attorneys practicing in North and South Carolina.

COVID-19 has affected all aspects of life, and personal injury claims are no exception. The attorneys at Poisson, Poisson & Bower, PLLC represent clients throughout North and South Carolina from their Wadesboro and Wilmington, NC offices. In the past six months, our personal injury attorneys have noticed multiple ways in which insurance companies appear to have changed their handling of personal injury claims since COVID-19. The courts have also made changes due to COVID-19 that affect personal injury claims.


Be prepared for delays in the processing of your claim. Some medical providers are experiencing delays in their medical records departments. This may be due to remote work environment or a decrease in staffing.

In addition, we have seen delays from the insurance companies. There has been a delay in evaluating claims and communicating settlement offers to the injured person or attorney. This is due to two factors:

  • Claims representatives adjusting to remote work environments; and
  • Delays to create leverage over the injured party in hopes they will accept a lower amount.

Contact Our Personal Injury Attorneys

Poisson, Poisson & Bower, PLLC has dedicated staff including attorneys, legal assistants, paralegals and medical record specialists who have focused on minimizing the delays due to COVID-19. We have a medical records specialist on staff and recently hired a new employee to help in the medical records department.

Hiring an attorney usually will result in receiving more reasonable and increased offers as compared to injured persons that try and handle their claim without legal assistance. The attorneys at Poisson, Poisson & Bower, PLLC will offer you their professional advice as to the fairness of any offer. We will also advise you of what your options are if you do not want to accept the insurance company’s best offer.

Call Poisson, Poisson & Bower, PLLC today at 888-694-5515 for help with your case, or email Davis Poisson at; Stewart Poisson at; or Fred Poisson, Jr. at

Stewart Poisson focuses her practice on litigation. Stewart opened the Wilmington office of Poisson, Poisson & Bower, PLLC in 2006. She assists clients in both of the firm’s offices in the fields of Workers’ Compensation and Personal Injury and handles all appellate work for the firm. She particularly enjoys helping clients who have been injured in workplace accidents caused by the negligence of a third party. She represents clients in the both the personal injury claim and the workers’ compensation claim and is skilled at maximizing her clients’ recovery in these complicated cases.